Boiler Controls: FAQs for Installers

The default device name to control your Ideal Touch Connect with Alexa is “heating”. For example “Alexa, set the heating to 21 degrees”  

To set up your Ideal Touch Connect with your Amazon Echo and Alexa you need to….

1. Open your Amazon Alexa app, enter the Skills and Games section of the menu and search for the Ideal Touch Connect skill. Click this and download onto your Alexa App.
2. Sign in to the Ideal Touch Connect skill with your usual Ideal Touch Connect sign in details.
3. Click authorise to allow Alexa to access your Ideal Touch Connect account and control your heating via the Ideal Touch Connect.
4. Next click on “discover devices”, this process could take up to 20 seconds
5. Your Ideal Touch Connect should then be visible in your Alexa devices section with the default name of “heating”.

Yes you can. You can change the default device name using the following steps:

1. Go to the devices section of the Alexa app
2. Click “all devices”
3. Select “Heating” (this is your Ideal Touch Connect device)
4. Enter device setting by clicking the top right hand corner
5. Click on “Edit name” and alter the name of your Touch Connect

To make it warmer by turning the heating up or on (depending on current state) you can say….

• Alexa, make it warmer in here
• Alexa, make it warmer
• Alexa turn the heating up (in this phrase “heating” is not the default name of the Touch Device, Alexa recognises statement this as a set phrase)
• Alexa, set “heating” to Heat
• Alexa, turn “heating” On
• Alexa turn On “heating”
• Alexa increase my heating

To turn the target temperature of your Ideal Touch Connect down say…

• Alexa, make it cooler in here
• Alexa turn the heating down (in this phrase “heating” is not the default name of the Touch Device, Alexa recognises statement this as a set phrase)
• Alexa decrease my heating (in this phrase “heating” is not the default name of the Touch Device, Alexa recognises statement this as a set phrase)

 If the heating is boosted or off you can return to your pre-set schedules by saying….

• Alexa, set “heating” to Auto

To turn the heating off you can say…

• Alexa, turn OFF “heating”

 To find out the current room temperature say….

• Alexa, what’s the temperature in here?

To find out what target temperature your Ideal Touch Connect is set to you can say…

 Alexa, what’s my “heating” set to?

To set your heating to a specific temperature say..

 Alexa, set “heating” to 20

• Alexa, set the temperature to 20 degrees

Where the statement contains the word “heating” (in italics) this is the default name of the touch connect device in Alexa and can be changed.

Note, when you alter your heating using Alexa your Boiler and Touch App will react quickly, you may notice a slight delay updating the Touch thermostat with the correct command from Alexa. 

Please see below for a step-by-step guide on how to change the batteries in your Ideal Touch Connect, before reconnecting it to your boiler:

• Switch off the power to your boiler

• Unclip the thermostat from its cradle or stand by sliding the Touch Connect thermostat upwards

• Use a flat bladed screwdriver to pop off the rear cover and take out the batteries

• Place 3 new batteries into the back of the Touch Connect

• Turn the power to your boiler back on

• As the power returns to your boiler insert the last battery into the back of the Touch Connect and replace the back cover

• When the Touch Connect screen comes on it should then show a message reading ‘Connecting To Boiler’. After approximately 60 seconds, the screen will prompt you to input the date & time to complete setup

Should you have any problems, please contact a member of our Customer Service team on 01482 498 660.

Either through the AppStore or Google Play Store. The web Browser will always be the latest version, this is updated automatically.

No, to receive push notifications you need to be logged in to the app.

Please see the trouble shooting guide in the Touch Connect User Guide. For further assistance please contact our customer service team on 01482 4988663.

The System will respond to the last command sent.

Open the Touch Connect app and click [Forgotten password] then follow the onscreen instructions to reset your password.

• Internet or server outage
• Boiler Faults
• Failed Commands (Central Heating ON/Off)

This is a notification sent to your phones home screen/notification bar or email depending on your preferences.

This sequence is the initial loading sequence for the gateway:

Solid Orange	45s
Flashing Red	5s
Solid Orange	5s
Flashing green	3s
Solid Green	Continuous

• Outside of the above loading sequence these are status indications of the LED light.

Solid Orange	No ethernet/internet connection
Flashing Red	Updating software

From left to right:

• Wireless Connection to Touch thermostat
• Electrical supply to Boiler Transceiver
• Opentherm connection between the Boiler and Transceiver

A ‘Zone 1 Fault’ means that the boiler and Touch Thermostat have lost RF (Wireless) connection. Please see the location guidelines in the Touch Connect User Guide. Or if the gateway is off.

No, The Touch Connect is compatible with the below ranges of boiler:

• Logic Combi
• Logic Combi C
• Vogue Gen 2 Combi
• Vogue Combi C
• Logic Max Combi C
• Vogue Max Combi

No, the Touch Connect is only compatible with Ideal Boilers to ensure you get the greatest efficiency out of your central heating system as possible.

Grey - Touch is either set to ‘off’ or is not in a timed on period.

Blue - Touch is ‘on’ and the set point is below 19°C.

Yellow - Touch is ‘on’ and the set point is between 19° - 24.5°C.

Red - Touch is ‘on’ and the set point is above 25°C.

Unfortunately due to the discontinued support of Windows Mobile from Microsoft there is not a Touch Connect App available on Windows store.

If you have installed your Touch Connect Thermostat but have not registered on the Touch Connect App, the time will register one hour out. Register on Touch Connect App and this will rectify.

All settings and schedules are retained during an app update meaning you can carry on with Touch Connect without any interruptions.

To connect to the Touch Connect please follow the quick connection guide in the user guide.

It’s free to use the Touch Connect App, however your mobile network providers data charges may apply.

Your Username is the email address you used when creating an account.

This can be as little as 6 seconds, however dependent on the internet speed and connection it could take a couple of minutes.

Please refer to the Touch Connect User Guide to change or review heating schedules.

Press the "radiator symbol"  until OFF is shown on the screen.

The Touch Connect comes supplied with an ethernet cable to connect your gateway and internet router. For full details please see the Touch Connect Installation guide and the installation guide for your internet router if required.

Menu - Settings - Notification Settings - select required toggle switch.

Please refer to Holiday Mode in the Touch Connect User Guide.

Please refer to Operating Modes in the Touch Connect User Guide.

No, Touch Connect is only controlled through the Touch Connect App.

Download the App for each device and use the same email address and password as the initial user.

Go to Menu – Settings – Account Details – Change Password.

Turn the outer ring until the desired set temperature is shown on the screen.

Turn the outer ring until the desired set temperature is shown on the screen.

Yes, https://app.idealtouch.co.uk.

6 per day over 7 days.

Press the Tap symbol until OFF is shown on the screen.

Press the radiator symbol until OFF is shown on the screen.

Please refer to the Touch Heat/System User Guide or review heating schedules.

6 per day over 7 days.

For more information on the Touch Heat/System please see the User Guide.

Please see the trouble shooting guide in the Touch Heat/System User Guide, for further assistance please contact our customer service team on 01482 498663.

From left to right;

• Wireless Connection to Touch thermostat
• Electrical supply to Boiler Transceiver
• Opentherm connection between the Boiler and Transceiver

No, the Touch Heat/System is only compatible with Ideal boilers to ensure you get the best increase in efficiency out of your Touch Heat/System and central heating system as possible.

No, the Touch Heat/System is compatible with the below ranges of boiler;

• Logic Max Heat
• Logic Max System
• Vogue Max System
• Logic Heat H
• Logic+ Heat H
• Logic System S
• Logic+ System S
• Vogue System S Gen 2
• Logic Heat
• Logic+ Heat
• Vogue System

No, the Touch Combi RF is only compatible with Ideal boilers to ensure you get the best increase in efficiency out of your Touch Combi RF and central heating system as possible.

A 'Zone 1 Fault' means that the boiler and the Touch Control have lost RF (Wireless) connection. Please see the location guidelines in the Touch Control User Guide.

Press the radiator symbol until OFF is shown on the screen.

Please refer to the Touch Combi RF User Guide to change or review heating schedules.

Turn the outer ring until the desired set temperature is shown on the screen.

6 per day over 7 days.

Please refer to Changing a Schedule in the Touch Combi RF User Guide.

From left to right:

• Wireless Connection to Touch thermostat
• Electrical supply to Boiler Transceiver
• Opentherm connection between the Boiler and Transceiver

Most programmers will either have their make or model on the front or on a drop down panel.

User guides for our current programmers can be found under the literature section of our website in PDF format. They explain how to set times, temperatures and alternative functions.

Any controls that work on 240 Vac can be used alongside our current range of boilers. The Logic and Vogue range can also be controlled by OpenTherm technology. For more information regarding this you can contact our customer services team on 01482 498660.

On the PRT3, the reset button is located on the transceiver unit at the front of the boiler and on the programmable room thermostat. These should be held in for 5 seconds with the unit left next to the boiler for 15 minutes to pair. On the Touch programmer, this should happen automatically but can also take up to 15 minutes. If you require further assistance please contact our Customer Service department on 01482 498660.

‘Pre-heat’ is a function that is designed to provide you with instant hot water when required. It works by infrequently heating the plate heat exchanger so that when hot water is requested it is already heated. This feature is not compulsory however, if not selected can take a few minutes before the hot water is at the appropriate temperature.